Amazon’s New AI Will Make Its Junk Problem Even Worse
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Of all the negative articles written about Amazon.com Inc. through the years, one piece in particular stung the company more than most. Claiming that Amazon's aggressive pursuit of growth had come at the expense of a good shopping experience for its customers, New York magazine this January criticized what it called “The Junkification of Amazon.”It's true that Amazon's online store experience had deteriorated due to unreliable and untrustworthy third-party sellers, many of which are fly-by-night brands — many based in China — with scant regard for quality, reliability and in some cases safety. At its immense scale, Amazon had developed a tumorous trust problem. I was reminded of the article this week when learning about a new initiative Amazon is working on to give its sellers t...