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Many events in the recent past have brought up concerns regarding the hygiene and cleanliness of airline food. In another incident, Union Minister Rajeev Chandrasekhar has shed light on the matter by sharing an image from a Vistara aircraft on his official social media platform. Upon returning to India after attending the AI Safety Summit in the UK, Mr Chandrasekhar opted for a Vistara flight for his journey home. While the flight from London to Delhi proceeded without major hiccups, the overall experience was marred by food litter in the airline.
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Taking to his official social media account, Mr Chandrasekhar shared an image of discarded water bottles and half-eaten food scattered across the cabin floor. Expressing his disappointment, the Union Minister wrote, “So decided to fly @airvistara from London to Delhi last night. Nice new clean 787 aircraft and very smooth flight – but saddened by service and state of cabin – food and litter not the best way to welcome visitors to India or compete with other global carriers. #Disappointed”
So decided to fly @airvistara from London to Delhi last nite.
Nice new clean 787 aircraft and very smooth flight – but saddened by service & state of cabin -food & litter not the best way to welcome visitors to India or compete wth other global carriers 😥😥🤷🏻♂️#Disappointed… pic.twitter.com/LSsVDPOym5— Rajeev Chandrasekhar 🇮🇳 (@Rajeev_GoI) November 3, 2023
The X post went viral with over 23K views so far, prompting reactions from the users.
A user commented, “Quality service and cabin hygiene are vital for global competitiveness.
Another said, “Sir glad you highlighted that.”
One person narrated their experience, “Sir, last week my sis came from USA on Air India, the situation was similar. And also she was not even given a pair of Headphones for this long flight like many others on that same flight. And the Attendants would not even come to their seat even after pressing the help button.”
But one user had a different opinion. “Chose @airvistara for the London to Delhi flight, impressed by the aircraft.”
“Travellers are equally responsible. No sense of hygiene and cleanliness,” read another comment.
Also Read: Man Allegedly Finds Cockroach In Vistara Flight Meal; Airline Says, “It’s Roasted Ginger“
After the post went viral, Vistara responded to the post. “Hi Rajeev, we want to express our regret for the inconvenience you experienced, as this does not align with the experience we aim to provide our customers. At Vistara, we take pride in offering a superior experience to our customers at every touchpoint.”
Take a look:
We understand that on this occasion, we did not adhere to our standard cleaning procedures. We appreciate your understanding, and we view this as an isolated incident. (2/3)— Vistara (@airvistara) November 3, 2023
In another post, Vistara added: “We understand that on this occasion, we did not adhere to our standard cleaning procedures. We appreciate your understanding, and we view this as an isolated incident. Rest assured, we have brought this concern to the attention of the relevant department for a thorough review and to make the necessary improvements. Your feedback is valuable to us, and we are committed to delivering a better experience in the future.”
Dear Sir, we are deeply saddened to learn about your experience, as it is not in line with the level of service we strive to offer to our customers. Please accept our sincere apologies for the inconvenience caused. (1/2)— Vistara (@airvistara) November 3, 2023
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