Tag: Apple SUpport

Apple kills off human support on X, embraces automation
Technology

Apple kills off human support on X, embraces automation

[ad_1] If you find it tough to negotiate issues with your gadgets and prefer to have them solved by a human rather than by a machine, then know that Apple has pulled a big switch. Welcome to the real digital age! Tech-giant Apple is in the news because of its latest unexpected move. Apple has made a significant shift in its approach to customer support on X (formerly Twitter). Apple Support is widely used to troubleshoot problems on Platform X. Earlier it used to provide human assistance support, but that has been changed now. Starting from October 1, customers reaching out to Apple Support on X will receive automated responses, directing them to Apple's website and the Apple Support app for assistance. This marks a departure from Apple's previous practice of providing personalized huma...
Siri to AppleCare, Mark Gurman reveals where Apple may use its ChatGPT-like app, dubbed Apple GPT
Technology

Siri to AppleCare, Mark Gurman reveals where Apple may use its ChatGPT-like app, dubbed Apple GPT

[ad_1] Apple Inc. is in the process of making its own smart AI assistant called "Apple GPT," according to a report by Bloomberg's Mark Gurman. Saying that the company is now fully invested in large language models (LLMs) and that it is planning to release a generative AI product as early as next year. They've already developed an internal tool similar to ChatGPT, which helps employees try out new features, summarize text, and answer questions using data it has learned, he added.The heart of this LLM work is a fresh framework called Ajax. It was used to build the ChatGPT-style app known as "Apple GPT" within the company, and there could be more similar products in the future. Many teams across Apple, including software engineering, machine learning, and cloud engineering, are collaborati...