Apple kills off human support on X, embraces automation
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If you find it tough to negotiate issues with your gadgets and prefer to have them solved by a human rather than by a machine, then know that Apple has pulled a big switch. Welcome to the real digital age! Tech-giant Apple is in the news because of its latest unexpected move. Apple has made a significant shift in its approach to customer support on X (formerly Twitter). Apple Support is widely used to troubleshoot problems on Platform X. Earlier it used to provide human assistance support, but that has been changed now. Starting from October 1, customers reaching out to Apple Support on X will receive automated responses, directing them to Apple's website and the Apple Support app for assistance. This marks a departure from Apple's previous practice of providing personalized huma...