Apple dethroned after 20 years? Know who joined it at the top of the American Satisfaction Index
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After nearly a 20-year period of being the sole winner of the American Customer Satisfaction Index (ACSI) in the category of Personal Computers (PCs), Apple has been forced to concede a tie by none other than its biggest smartphone rival - Samsung. For the unaware, ACSI measures customer satisfaction in three categories - personal computers, major household appliances, and televisions. It takes into account not just the device, but the experience that it offers, including the availability of apps/software, accessories, features, and even call center satisfaction.
Samsung joins Apple at the summit of ACSIIn the latest report, it has been revealed that Apple has been the sole winner in this category for the last 20 years but now has been joined at the summit of the American Custome...