Big Tech Is in Crisis. That’s Exactly What It Needed. Pain And AI Will Help In Recovery
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Painful pressures and AI advances will help reinvigorate a lackluster industry.
Joshua Browder, a 26-year-old entrepreneur from the UK, recently supercharged his main product in a way that he could hardly have imagined a few years ago. His startup DoNotPay had spent several years developing a chatbot that could negotiate erroneous or excessive fines and fees on behalf of consumers — think unwarranted parking tickets — building a database of expertise based on its history of human interactions. The bot often needed manual intervention, but in December he had a breakthrough. The bot “talked” to Comcast's online customer service and managed to save someone $120 on their broadband bill. He said it was the first time any such bill had been negotiated purely by AI. How? Earlie...