Microsoft to Offer AI-Powered Customer Service For Blind Users
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Microsoft Corp. is teaming up with Be My Eyes, an app for the blind and visually impaired, to make it easier for such people to access the company's customer service.Founded in 2015, Be My Eyes connects the visually impaired with sighted volunteers who can help them tackle tasks that otherwise might be impossible to accomplish. The startup also has an artificial intelligence tool called Be My AI, which uses OpenAI's ChatGPT-4 model to generate a description of a photo the person has taken — be it a product label or produce at a store. We are now on WhatsApp. Click to join The Redmond, Washington-based software giant will integrate Be My AI technology into its Microsoft Disability Answer Desk, which handles customer service calls, Be My Eyes said in a statement Wednesday. The col...