Amazon used remote workers from India to power its ‘Just Walk Out’ AI technology at stores
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Amazon's 'Just Walk Out' technology, which promised a seamless shopping experience by eliminating the need for checkout lines, was initially hailed as a groundbreaking innovation leveraging advanced AI and sensor technology. However, a recent report by The Information has revealed that behind the scenes, the system heavily relied on manual labor, particularly from low-paid workers in India, rather than purely on AI.The Human Element: Outsourcing to Indian WorkersIntroduced in 2018, the 'Just Walk Out' system allowed customers to enter Amazon Fresh stores, pick up items they wanted to purchase, and leave without the need to check out. The technology was purported to track customers' selections using a network of cameras and sensors throughout the store. However, instead of solely...