92% of Whatsapp users won’t use pay features if info shared with FB: Survey




A majority of respondents in a survey said they will not use payment features and may discontinue business chat if the app shares information with and third parties, according to a survey.


The survey — conducted around new proposed policy across the country covering over 17,000 respondents — found that five per cent users have deleted the app, while 22 per cent claimed to have reduced using the mobile messaging platform.



and must reconsider this feedback and make changes to their policy if they are serious about Whatsapp Pay becoming a key player in the UPI payments space in India. Currently, Google Pay, Phone Pe and Paytm have a majority of the market share in this segment,” the survey by online platform Localcirlces said.


Early this month, WhatsApp informed users of an update in its terms of service and privacy policy regarding how it processes user data and partners with to offer integrations across the social media giant’s products.


It also stated that users will have to agree to the new terms and policy by February 8, 2021, in order to continue using WhatsApp.


However, the mobile messaging app has deferred the update to May after it received flak over its new privacy policy and terms of service.


Around 92 per cent people in the survey said they will not use Whatsapp payment features if the app shares information with Facebook and third parties.


Around 79 per cent respondents said that they are not likely to use Whatsapp Business Accounts if the instant messaging app decides to implement the policy in May.


The survey found that while 55 per cent of citizens have downloaded alternative apps, 21 per cent are actively using it.


“Many users may have already had the Signal and Telegram apps on their phones before the new Whatsapp policy changes were proposed,” the report said.


Another survey by market research and analysis firm BM Nxt, 82 per cent users expressed displeasure over the new policy of Whatsapp and 72 per cent respondents said they were open to switching to other messaging platforms.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.

We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor





Source link